FAQ's

How can I get in contact with EcoCounts?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

 

Where are the products located and shipped from?

All of our products are made in India and shipped from within Australia. The location of our office/home is currently in Melbourne, and we ship them all over Australia.

 

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed on our product pages.

 

Is delivery free?

Free delivery for orders over $50, and we have a shipping charge of $10 per order if it is below $50.

 

What if my order is delayed?

Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.

 

What currency is the store in?

All products displayed on our website are in AUD